Cancellation & Refund Policy

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Last updated: July 2026

At Nutmond, customer satisfaction is important to us. This policy explains how order cancellations, returns, and refunds are handled.

1. Order Cancellation

  • You may cancel an order before it has been shipped by contacting us at support@nutmond.com or calling (850) 435-4155, quoting your order number.
  • Once an order has been shipped, it cannot be cancelled; you may instead request a return once the product is delivered, as described below.
  • For Cash on Delivery (COD) orders cancelled before shipping, no charge applies.
  • For prepaid (online) orders cancelled before shipping, the full amount will be refunded to the original payment method within 5–7 business days.

2. Returns

Because our products are food items, we are only able to accept returns in the following cases:

  • The product received is damaged, spoiled, or defective.
  • The product received is different from what was ordered (wrong item/quantity).
  • The packaging has been tampered with or is broken upon delivery.

To request a return, please contact us within 48 hours of delivery with your order number and photos of the product/packaging. Returns requested after this window may not be accepted due to the perishable nature of our products.

3. Refunds

  • Once a return is approved and the product (where applicable) is received back or verified, we will process your refund.
  • Refunds for prepaid orders are credited to the original payment method (UPI, card, or bank account) via Razorpay, typically within 5–7 business days after approval.
  • Refunds for Cash on Delivery orders, where applicable, are processed via bank transfer or UPI; you will be asked to share your bank/UPI details for this purpose.
  • Shipping charges, if any were paid, are non-refundable unless the return is due to our error (wrong or damaged item).

4. Non-Returnable Items

For hygiene and food-safety reasons, opened or partially consumed products cannot be returned unless found to be defective or unsafe.

5. Failed / Delayed Refunds

If you have not received your refund within the stated timeframe, please check with your bank or card issuer first, as processing times can vary. If the issue persists, contact us and we will assist in resolving it with our payment partner, Razorpay.

6. Contact Us

For any cancellation, return, or refund request, please reach out to: